At PawPetshop, customer satisfaction is our top priority. To ensure a smooth shopping experience, we have implemented the following refund and return policy for our pet odor control and cleaning products:

1. Return and Exchange Conditions

  • Eligibility for Returns/Exchanges:
    • The product is defective due to manufacturing errors.
    • The product was damaged during delivery.
    • Incorrect item delivered (wrong product, size, or quantity).
  • Condition of Returned Products:
    • Products must be unused, undamaged, and in their original packaging.
    • All labels, accessories, and documentation must be intact.

2. Return and Exchange Time Frame

  • Returns or exchanges must be initiated within 7 days of receiving the product.
  • Requests made after this period will not be accepted unless under special circumstances reviewed by PawPetshop.

3. Refund Process

  • Refund Eligibility:
    • Refunds will be processed if a replacement product is unavailable or upon customer request.
  • Refund Options:
    • Refund to the original payment method (credit card, bank transfer, or e-wallet).
    • Store credit for future purchases.
  • Processing Time:
    • Refunds will be processed within 5-7 business days after the return is approved and the product is received.

4. How to Initiate a Return or Refund

  • Step 1: Contact us via our hotline (360) 307-0447 or email info@loudtime.xyz with the following details:
    • Order number.
    • Reason for return or refund.
    • Photos of the product (if applicable).
  • Step 2: Our team will review your request and provide further instructions.
  • Step 3: Ship the product back to us following the provided instructions.

5. Return Shipping Costs

  • If the return is due to a manufacturing defect or our error, we will cover the return shipping costs.
  • For other reasons (e.g., a change of mind), the customer is responsible for the return shipping fee.

6. Non-Returnable Items

  • Opened or used products (unless they are defective).
  • Products without original packaging or missing accessories.
  • Items purchased during clearance or final sale events.

7. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

  • Store Address: 6301 York St, New Orleans, LA 70125, USA
  • Hotline: (360) 307-0447
  • Email: info@loudtime.xyz

PawPetshop is committed to providing exceptional service and resolving your concerns promptly. Thank you for choosing us for your pet care needs!